Natasha
8/10
United States 🇺🇸
An immaculate home, with an unexpected backyard curfew, conflicting instructions, and unpredictable mishaps.
Pros: The property is absolutely beautiful, with everything you could possibly need, from a coffee maker to facial cotton pads. It’s located in a quiet neighborhood, close to the freeway, and offers plenty of indoor family game options.
Cons: The pool was unclean, and we weren’t informed that we couldn’t use the backyard after 10 p.m. before booking the property. We understood that we couldn’t make noise, but we weren’t aware that we couldn’t go outside to read a book or do other activities. We weren’t given the alarm system password or any information about it, so when we tried to leave for the day the next morning, the alarm went off, and we couldn’t reach the property manager to turn it off. My husband, who wears hearing aids, suffered a migraine because of the loud beeping sound of the alarm. I left a voicemail for the property manager, and she returned our call a few minutes later and gave us the password. However, not long after, the police arrived and had to conduct a walkthrough of the property, asking each family member questions and showing proof of our rental information. As a result, we ended up being late for our reservations, which dampened the mood for the day. We were also given instructions to take out the trash cans from the curb before leaving, but the garage where the trash cans were located was securely locked, so we couldn’t follow the instructions. Instead, we simply took the trash with us and threw it away outside the home.
Maribel
8/10
United States 🇺🇸
It was enjoyable but the process is making sure you follow all the rules upon arrival and departure are exhausting. Is i
Pros: It was nice and spacious, didn’t like the added fee I had to pay not listed on your sight but once booked had to pay another $35.00
Cons: The added fee on top of all the fees. If I pay a cleaning fee why do I have to take the garbage out and load the dishwasher and such rules ??