Holiday Inn Express Hotels & Suites Cuero by IHG

Overall our stay was great!😌

Pros: The breakfast was Good! Also liked that the Front Desk agent checked us in before 11:00am so we could leave our bags in ours rooms, & then head out to our Family Reunion.

Cons: Cleanliness on the carpet near 1st floor elevator and carpet on the 3rd floor.

Good over all

Pros: It was nice desk lady at night was nice the lady in the breakfast area was rude , couldn’t get milk because she already put 6 out be for real that’s a big place need more than six lady other than her rude behavior, we I joyed it

Cons: The rude lady

Pros: The staff made us feel welcome & made sure we were comfortable & didn't need anything

Cons: Everything was great!

I got what I paid for. Good work.

Pros: Staff member at desk on arrival was very professional. Breakfast cook was nice and engaged in conversation with me. She asked me if everything was good.

I would prefer staying there over any of the other facilities in that area

Pros: Kitchen staff and front staff greeted us daily and helped us make the most of our stay. Summer made our day with a smile and a hello everytime she saw us. She always asked if we needed anything and also would give us information on local food and things to see and do. She treated us with respect and even remembered us from our last stay a year ago. She was always so friendly to our grandkids and would inform them about local animals and insects, which was very helpful to a group that comes from up north and doesn't deal with biting things. Amber was the dining area person. She was so friendly and always made sure that we were being taken care of. Our grandkids loved the breakfast items that she provided. One of my grandkids stated on the last night, oh no, we are leaving very early in the morning and we are going to miss the great breakfast and Amber's smile.

Cons: The housekeeping staff was not as friendly and really didn't interact with anyone. I know that it is a hard job and we appreciate what they do. The first 2 days were great. I told the housekeeping supervisor that whoever she had on those first 2 days was awesome in cleaning and changing items in our room. The next 4 nights were not good. It didn't even seem like anyone checked on us. We had to get our own towels and take out our own trash. After speaking with the front desk, they said that they would get a message to her. Apparently they followed through because on the last 2 nights, housekeeping again did a fabulous job. Just seems like they need a little nudge on follow up. It wasn't dirty or lots of smells. They actually kept everything looking veey nice through the facility they just need a little help on rooms. Great stay though.