Extended Stay America Suites - Austin - Southwest

A great value, but don't expect the place to make you feel good about yourself

Pros: Some ratty cars reflected a semi-poor clientele, but they can't be that poor, even at the monthly rate, where tax is refunded if you stay over 30 days (you're legally a resident). GREAT staff: proud but caring, taking their job personally, which shows in cleanliness etc.

Cons: I drove a cab off/on for over 10 years in Austin back in the day, and ESA either made a big mistake chosing this location or got screwed over by the city due to remarkably difficult access. Working with computer navigation and excellent driving reflexes, you shouldn't miss it if you go slow. Without a computer, working from unconsolidated muscle memory and at speed, you may well have to go around a really big block with potentially nasty traffic and roll the dice again. The place ends up feeling lost and all alone and it's hard to imagine them drawing any drive-by traffic: feels like they're dying on the vine, even in boom-town Austin.

This is a great budget choice for a short or long-term stay.

Pros: The staff is great. The room is clean and comfortable. Easy access to highways and stores/restaurants. Safe parking.

Cons: It is an older property, and could use updating. Some rooms better than others. Everything works well, just cosmetic wear, tear and damage.

Pros: Staff very nice, confortable bed and good location.

Pleasant and as expected

Pros: Steve was very courteous and helpful, room was very clean

This facility was great for my needs, except for the lack of enough hot water for daily showers.

Pros: The room was spacious enough, had a comfortable bed, curtains that kept light out at night for a good night's sleep, and adequate lighting. The bathroom was clean, good lighting, and had more than enough towels for one person for a week. I only used one set. The concierge provided me with enough kitchen equipment for my needs, though there were a few items I forgot, such as paper towels, dish soap and sponge. The HVAC unit functioned perfectly.

Cons: The facility is apparently used as housing by a number of construction crews, which is great for them. However, during the week it was apparent that the water heating system was inadequate to handle the load. By the time I got up each morning, there was no hot water in the shower! Aaaagh! Saturdays were fine; but, weekdays, not so much. This particular facility needs to increase its capacity for hot water. Also, there was no extra blanket for the cold nights during Winter in Austin. An extra blanket would have been great.

Pros: Friendly staff, room was comfortable and reasonable priced.

Cons: Glad for the muffins, maybe some fruit.

No-fuss, comfortable stay with great access.

Pros: Kitchenette and dishes provided were great, place was clean and quiet, staff were friendly and helpful. Well positioned in Austin, with easy if long walkable routes to the rest of the city.

Cons: The only two things that I would like to see improved are the water pressure in the shower and for the operable windows to stick less.

Though we had issues, Casey and Odessa were able to address our needs. Thank you!

Pros: Bed was comfy. Front desk staff, Casey and Odessa were exceptional! Thank you for listening and providing for our needs.

Cons: No hot water in the tub. Kitchen needs cleaning.

Great nights sleeping.

Pros: Very good location and very easy for in and out off the freeway. Very quiet.

Cons: It was all good

Pros: The staff was so accommodating and the room was just what we needed.

Cons: The only improvement I would suggest is juice or milk for those younger kids and for people who don't care for coffee