Timo
8/10
Germany 🇩🇪
Great view and direct access to the River Walk
Pros: The rooms were great. Great view and direct access to the River Walk.
Cons: The noises in the hotel and also the traffic were very loud.
Michele
10/10
United States 🇺🇸
Simply superb!
Pros: I like the 2 complimentary drinks per day as well as $25 towards food on their gourmet menu. Oh yeah & free river tour! THE FOOD WAS SCRUMPTIOUS!!!
Nancy
10/10
United States 🇺🇸
Pros: The location was right by the riverwalk and perfect for us. We had a river view room that we enjoyed.
Amanda
9/10
United States 🇺🇸
We had a great time! Thanks for the date night!
Pros: The view was worth the price. We upgraded to a water view with a balcony. The location was extremely convenient.
Cons: It needs some upgrades as it seemed a little outdated. The elevators were hard to get the hang of. We saw several confused people trying to figure them out. The bathroom door was a sliding barn door. An actual door would have been better since there was no exhaust fan installed.
Kristen
8/10
United States 🇺🇸
Great location and staff.
Pros: The location was excellent to the Riverwalk and the Alamo Dome. Pretty view of the Christmas lights/river.
Cons: The toilet was a low-flow flush, and no matter how many times we flushed, there were still stains on the toilet that wouldn't clear. We had three people in our room and utilized the sofa bed. The mattress was hideous. Hardly folded flat and was VERY thin and uncomfortable.
Vivian
10/10
United States 🇺🇸
Comfortable stay
Pros: Staff was great. Stayed here for new years and although the staff was extremely busy, they were very nice and our check in wait wasn't longer than 10 minutes. Valet was a bit pricy but it's not like other hotels that you pay for valet and parking which was nice. Our river view was excellent and more than I expected. Rooms were clean. River is at your feet literally. I will definitely be staying here for my next stay. It was worth every penny.
Cons: The bar is open seating which isn't bad itself but we waited for more than 30 minutes and no one had even acknowledged us until I asked a waited. Still I left. It could have been because it was new years so I may give it a try next time
Hina
10/10
United States 🇺🇸
Loved everything (except coffee service).
Pros: Fabulous location, stylish decor, restaurant and coffee shop are excellent, very clean, friendly/helpful staff, ample room size, lighting in rooms (warm-hued bulbs!). We asked for adjacent rooms and they gave us adjoining rooms, which was even better!
Cons: In-room coffee service!!! I greatly dislike the paper coffee cups!! To pay top dollar and have everything be top notch, and then have only paper cups feels cheap — and is not sustainable. And, the service had only 2 packets of creamer in it — which is only enough for a single cup. So in order for both me and mom to have a single serving of coffee each, I had to ask for extra supplies. Why so chintzy? Just supply the rooms with enough for the number of people in the party and the length of the stay. Assume two cups of coffee per person per day. And please give us ceramic mugs! I also would have liked a microwave in our room, but that’s not so critical.
Jeff
10/10
United States 🇺🇸
Great Location on the River Walk
Pros: I really enjoyed the water view room with balcony, and a fantastic view across the River Walk and downtown skyline. It was great to have full control of the air conditioner, and to adjust lighting with the window curtains. The housekeeping was excellent. I enjoyed the hotel bar and lounge with outdoor patio, with great food, and really appreciated that you had an excellent Texas brewed West Coast IPA on tap (Art Car IPA). I also appreciated the free tickets to local attractions, especially the River Walk boat tour. It was great to be able to walk right out of the hotel onto the River Walk. I was also happy to see your Dia de los Muertos Ofrenda, featuring a portrait of Flaco Jimenez. ¡Viva Flaco¡ Overall, this was a great experience, and I will be sure to return.
Cons: On one occasion, there was a bit of slowness in service at the bar/lounge.
Mara
10/10
Brazil 🇧🇷
Paraíso em San Antonio
Pros: Excelente hotel em todos os aspectos. Lindo, super bem localizado, comida excelente e, acima de tudo, seus funcionários são extremamente gentis.
Pete
9/10
United States 🇺🇸
Great location, welcoming staff.
Pros: Location was great. staff was friendly. Property was clean.
Cons: Maid service. Never got more cream or sugar for my coffee and one day the room was not cleaned even though I was gone for most of the day. Pool was ice cold.